Terms file

Terms of Service

Effective Date: July 22, 2026

Welcome to Never Found Co ("Never Found", "we", "our", or "us"). These Terms of Service govern your access to and use of neverfoundco.com and any products or services offered through our website.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian to use this website.

You agree not to use our website or products for any unlawful purpose or in violation of applicable laws.

2. Use of Our Website

You agree to use this website responsibly and not to:

  • Violate any applicable laws or regulations.
  • Infringe upon our intellectual property rights or those of others.
  • Upload or distribute viruses, malware, or malicious software.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation or security of the website.
  • Use automated tools to scrape or collect information without permission.
  • Submit false or misleading information.

Violation of these Terms may result in suspension or termination of your access to the website.

3. Products and Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Modify or discontinue products at any time.
  • Limit quantities purchased.
  • Refuse or cancel orders when necessary.
  • Correct pricing errors or product information without prior notice.

We make every effort to display product images and colours accurately; however, actual colours may vary depending on your device or monitor.

4. Pricing

All prices displayed on our website are subject to change without notice.

If an incorrect price is displayed due to an error, we reserve the right to cancel the order and provide a full refund where applicable.

5. Orders

We reserve the right to refuse or cancel any order at our sole discretion.

Reasons may include:

  • Product unavailability
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity
  • Violation of these Terms

If an order is cancelled after payment has been received, we will issue a refund where appropriate.

6. Payment

Payments are processed securely through trusted third-party payment providers.

By placing an order, you confirm that:

  • The payment information provided is accurate.
  • You are authorized to use the selected payment method.

Never Found Co does not store your complete payment card details.

7. Shipping

Shipping times provided on the website are estimates only.

We are not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Weather conditions
  • Events beyond our reasonable control

Risk of loss passes to the customer once the order has been delivered to the shipping address provided.

8. Returns and Exchanges

Returns and exchanges are governed by our Return Policy.

Please review our Return Policy before making a purchase.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product designs
  • Images
  • Graphics
  • Videos
  • Text
  • Website design
  • Branding

is the property of Never Found Co or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. User Content

If you submit reviews, comments, suggestions, photos, or other content to us, you grant Never Found Co a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, and display that content for business and promotional purposes.

You confirm that your content:

  • Does not infringe the rights of others.
  • Is not unlawful or offensive.
  • Does not contain malicious software.

We reserve the right to remove any content at our discretion.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Their content
  • Their privacy practices
  • Their availability
  • Their products or services

Accessing third-party websites is at your own risk.

12. Accuracy of Information

We strive to keep all information on our website accurate and up to date.

However, we do not guarantee that all information, including pricing, descriptions, availability, or specifications, will always be complete, accurate, or current.

We reserve the right to correct errors at any time.

13. Disclaimer

This website and all products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Never Found Co disclaims all warranties, whether express or implied, including warranties of:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy
  • Reliability

We do not guarantee uninterrupted or error-free access to the website.

14. Limitation of Liability

To the fullest extent permitted by law, Never Found Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of the website
  • Your inability to access the website
  • Purchase or use of our products
  • Loss of profits
  • Loss of data
  • Business interruption

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Never Found Co, its directors, employees, contractors, affiliates, and partners from any claims, damages, losses, liabilities, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the website
  • Your violation of applicable laws
  • Your infringement of another person's rights

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with that Privacy Policy.

17. Termination

We reserve the right to suspend or terminate your access to the website at any time if we believe you have violated these Terms or applicable laws.

Any provisions intended to survive termination shall remain in effect.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

19. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective immediately upon publication on this website.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Never Found Co

Email: hello@neverfoundco.com

Phone: +94775198584

Address:
No. 51 Kanaththa Road, Boralesgamuwa, 10290, Sri Lanka