Return Policy

To be eligible for a return, your item must:

• Be unused and unworn.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by proof of purchase (such as your order confirmation or receipt).

To begin a return, please contact us at hello@neverfoundco.com within 7 days of receiving your order.

Once we've confirmed your return, please send the item to:

Never Found Co
No. 51 Kanaththa Road, Boralesgamuwa, 10290, Sri Lanka

Please include your order number with the returned package to help us process your return as quickly as possible.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us immediately at hello@neverfoundco.com with your order number and photos of the issue. We will resolve the matter as quickly as possible.

The following items cannot be returned:

• Custom or personalized products.
• Personal care products.
• Perishable goods.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.
• Sale or clearance items.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

If you need a different size or would like to exchange an item, please contact us within the return period.

Exchanges are subject to product availability. If the requested item is unavailable, we will discuss the available options with you.

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, in accordance with applicable consumer protection laws.

Returned items must be unused, unworn, in their original packaging, include all tags, and be accompanied by proof of purchase.

We only provide refunds where a product has a confirmed manufacturing defect or a significant fault.

Refunds are not offered for change-of-mind purchases, incorrect size selection, or preference changes. For these situations, we are happy to assist with an exchange where applicable.

If a refund is approved, it will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.

If you have any questions about our Return Policy, please contact us:

Email: hello@neverfoundco.com