Policy file
Privacy Policy
This policy explains how Never Found handles customer information when you browse, create an order, contact us, or log in to view your order history.
Information we collect
We collect the information needed to process orders and support customers, including your name, email address, phone number, delivery address, order details, payment status, and messages sent through the contact form.
How we use information
We use customer information to confirm orders, arrange delivery, provide order updates, respond to support requests, improve the storefront, and prevent fraud or misuse of the website.
Payments
Payment information is handled by the selected payment gateway. Never Found does not store full card numbers or sensitive payment credentials on this website.
Cookies and analytics
The website may use essential cookies for cart, login, checkout, and admin functions. We may also use basic analytics to understand page performance and improve shopping flows.
Sharing information
We only share information with service providers needed to operate the store, such as payment processors, delivery partners, hosting providers, and technical support teams.
Your choices
You can contact us to request access, correction, or deletion of your customer information where legally and operationally possible.
Last updated: June 25, 2026