Policy file
Privacy Policy
Effective Date: July 22, 2026
At Never Found Co ("Never Found", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit neverfoundco.com or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Email: hello@neverfoundco.com
Address:
No. 51 Kanaththa Road, Boralesgamuwa, 10290, Sri Lanka
Information We Collect
We may collect the following types of personal information.
Personal Information You Provide
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through our payment providers)
- Order history
- Any information you provide when contacting customer support
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- Search terms used
- Date and time of your visit
This information helps us improve website performance, security, and user experience.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Process payments securely
- Deliver products
- Communicate regarding your orders
- Respond to customer enquiries
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
- Send promotional emails and marketing communications if you have chosen to receive them
You may unsubscribe from marketing communications at any time.
Payment Information
Payments are processed through secure third-party payment providers.
We do not store your complete credit card or payment information on our servers.
Sharing Your Information
We may share your information with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Shipping and courier providers
- Website hosting providers
- Analytics providers
- Marketing service providers
These providers only receive the information necessary to perform their services.
We may also disclose information if required by law or to protect our legal rights.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Improve website performance
- Measure website traffic
- Understand how visitors use our website
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Analytics
We may use analytics tools such as Google Analytics or similar services to understand how visitors interact with our website.
These services may collect information such as:
- Pages visited
- Time spent on pages
- Device type
- Browser information
- Approximate location based on IP address
This information is used only to improve our website and customer experience.
Marketing
If you subscribe to our newsletter or marketing communications, we may send you updates about:
- New product releases
- Promotions
- Exclusive offers
- Company news
You may unsubscribe at any time using the unsubscribe link included in our emails.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized.
Your Rights
Depending on your country or region, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
To exercise any of these rights, please contact us at:
Children's Privacy
Our website is not intended for children under 16 years of age.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.
Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
International Data Transfers
If you access our website from outside the country where our business operates, your information may be transferred to and processed in other countries where our service providers operate.
We take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.
The updated version will be posted on this page with the revised effective date.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.
Never Found Co
Email: hello@neverfoundco.com
Address:
No. 51 Kanaththa Road, Boralesgamuwa, 10290, Sri Lanka